Whistleblower readers know that I have spewed some vitriol toward the airline industry, where customer service goes to die. Indeed, in a prior post I contrasted their routine harassment of frequent fliers with the individualized stroking that Apple customers routinely receive. For sarcastic scriveners like me, the airlines are the gift that keeps on giving. The target is so large that one can hit it from miles away with a blindfold on at night. Fun, fun, fun... Some, but now all, sources of customer angst include: The convenience and rationality of the TSA process (“Out with those dentures, Granny!”) The sumptuous meals served aboard. (“Exact change for the pretzels is appreciated.”) The plush and spacious seats which easily accommodate those with BMIs < 18 On-time performance (Do we really know what time is?) Truthfulness with regard to the occasional flight delay (Pinocchio would nasally impale customers if he worked as a gate agent.) The simplicity and p
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